Shipping policy

Thank you for shopping with us! We are committed to delivering your products promptly and securely. This Shipping Policy outlines our processes for order fulfillment, shipping methods, and related information. Please review it carefully before placing an order.

Order Processing Time

• All orders are processed within 1-3 business days (Monday through Friday, excluding U.S. federal holidays).
• Orders placed after 2:00 pm PST may be processed the following business day.
• Once processed, you will receive an order confirmation email, followed by a shipping notification with tracking information when your package ships.

Shipping Methods and Rates (Domestic - United States)

We ship to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, and U.S. territories using reliable carriers such as USPS, UPS, or FedEx.

Note: Delivery times from the carriers are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or periods of high volume (ex: holidays).

 

International Shipping and Duties

We ship worldwide! However, please note that international orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These fees are the customer's responsibility and are not included in the product price or shipping cost.

Duties and taxes are calculated by your country's customs authority based on the order value, product type, and local regulations. They are typically collected by the carrier upon delivery (or before the package is released).

We recommend checking with your local customs office for estimates on potential fees before placing an order. Lumati is not responsible for any additional charges, delays, or refusals due to customs.